Privacy Policy

Privacy Policy

Introduction

Welcome to https://local-collision-repair.collision-talk.com! We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and disclosure of information from users accessing our website, services, and related platforms. By using our services, you agree to the terms outlined here.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://local-collision-repair.collision-talk.com.
  2. Mobile applications and software we develop or partner with.
  3. Online services and tools provided by our company.
  4. Interactions through various communication channels, such as emails, phone calls, and text messages.

Please note that this policy does not extend to third-party platforms, websites, or services linked from our site, which have their own privacy notices and are not under our direct control. We encourage users to review the privacy policies of these external resources.

Processing Activities

Our Privacy Policy guides how we interact with users in the following scenarios:

  1. As an Authorized User: If you sign up to use our applications or services, we collect and process your personal data to manage your account and provide personalized experiences.

  2. Website Visitors: When you visit our websites, we may gather information about your browsing behavior, device details, and IP addresses for analytics and improvement purposes.

  3. Communication with Us: We respect your right to contact us. Any time you choose to receive newsletters, emails, or use our call/SMS services, we’ll process the data provided during this interaction.

Personal Data Collection

We collect various types of personal information, including:

  1. Account Information: Details related to creating and managing your user account, such as usernames, passwords, and profile settings.

  2. Payment Information: Transaction details when you make purchases or use our billing services, including cardholder names, card numbers, expiration dates, and security codes.

  3. Financial and Purchase Data: Information about your financial transactions, order history, and purchase preferences.

  4. Mobile Device Identifiers: Unique identifiers from your mobile devices, such as IP addresses, device IDs, and location data, for service provision and analytics.

  5. Location Data: Your geographic location information, used to provide location-based services and personalized content.

  6. Feedback and Reviews: Comments, reviews, and ratings you choose to share with us, which help improve our products and services.

  7. Social Media Information: When you interact with us on social media platforms, we may collect your social media account details, post contents, and engagement data (with your consent).

  8. Product Information: Details about the products or services you express interest in or purchase from us.

We acquire this data through direct user input, automated systems, and third-party sources, ensuring transparency throughout the process.

Cookies

We use cookies to enhance your experience on our website and improve our analytics:

  1. Strictly Necessary Cookies: These are essential for navigation and functionality, enabling core features like login sessions and language preferences.

  2. Preference Cookies: We use these cookies to remember settings you’ve chosen or past interactions to provide a personalized experience.

  3. Analytics Cookies: They help us analyze user behavior, track trends, measure the effectiveness of our website, and enhance overall performance.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for varying periods, depending on its purpose:

  1. Account Data: We store account information as long as the account is active or until you request its deletion.

  2. Payment Information: Transaction records are kept for financial record-keeping and tax purposes, in compliance with relevant regulations.

  3. Analytics and Research: Aggregate data derived from analytics cookies may be retained indefinitely for improving our services.

  4. Legal Obligations: We may need to hold certain data to fulfill legal requirements or prevent fraud.

Once the retention period expires or when you request deletion, we anonymize or securely delete the data.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  1. Encryption: We use encryption protocols to protect data during transmission and storage.

  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards, ensuring the secure handling of your data.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect personal information from minors, and we encourage parents or guardians to supervise their online activities.

Your Rights

Depending on your location, you may have various rights regarding your personal data:

  1. Access and Rectification: You can request access to the data we hold about you and seek corrections if it’s inaccurate.

  2. Erasure (Right to be Forgotten): In certain jurisdictions, you can ask for the deletion of your data, except where we have compelling legitimate grounds not to.

  3. Restriction or Objecting to Processing: You may restrict or object to how we use your data in specific circumstances, such as direct marketing communications.

  4. Data Portability: In some regions, you have the right to receive your personal data in a structured format and transfer it to another controller.

  5. Withdrawal of Consent: You can withdraw consent for processing activities at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights or submit related inquiries, please contact our privacy team using the details provided below. We will respond promptly and within the required time frames.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be prominently displayed on our website with an updated revision date. We encourage you to review this page periodically for the latest information.

Contact Information

If you have any questions, concerns, or requests regarding privacy:

We appreciate your trust in our company, and we are dedicated to protecting your privacy throughout your interaction with us.